Shipping Policy

We do our best to ensure every shipment of our plants arrives in great condition!

Processing & Shipping Time

Our shipping days are Mondays and Fridays (unless held for weather). If you need it faster please contact us or leave a note to the seller. Please note that busy seasons may delay your order up to 24 hours or more in shipping time due to the volume of packages traveling through the mailing system, and volume of orders we are processing at our facility. Orders are processed in the order of which they were received. If you prefer your shipment be sent on a particular day please let us know by leaving a note with your order or by emailing us, we’ll gladly accommodate your request (make sure you get confirmation from us).

Shipping/Delivery Pricing

Please note our shipping costs listed as delivery pricing are an estimate only. We are unable to include the actual cost of large or heavy orders. We include $15 for materials and packing, if additional postage is required we will contact you using the info provided with your order.

Shipping Insurance

Tillandsias ship very easily and we have had very, very few problems over the years, however we are NOT responsible for lost or damaged packages after departing our facility. Please let us know if you would like to purchase shipping insurance to insure the full order amount against loss or damage. Insurance does NOT cover freezing or heat damage (Someone should be able to receive the plants when they are delivered. If they are left outside on a porch or in a lock box in freezing weather or high heat, they will not survive in those conditions very long). All insurance claims must be filed with USPS and are subject to their terms and conditions. You MUST retain the damaged goods and packaging to get a claim approved, discarding it can result in nonpayment. Please visit the USPS website for more details.

PLEASE NOTIFY US WITHIN 24 HOURS OF RECEIVING YOUR ORDER FOR ANY ISSUES